Walmart Store Switches to Self-Checkout Only

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Self-checkouts are nothing new, they have been around for a couple of years now. You can find them in grocery stores, hardware stores, even Mcdonald’s has the option to use a self-checkout instead of a traditional cashier. A Walmart store is starting to switch to a self-checkout store only.

via shutterstock

Walmart Self-Checkout

Fayetteville, Arkansas is doing a new test for its Walmart. They will only be having self-checkouts at their store, no cashiers. This is a new experiment for them to see what works better.

If all goes well and the test is successful, then Walmart will do the same thing in more locations and across the country.

While they did not have a set date in place for these to take effect, it could happen sooner rather than later. These new decisions will also depend on many different things.

One factor is feedback from their employees as well as the customers. The main concern is Walmart just wants to do things that are easiest for both their employees and their customers.

Why the Change

Some people wonder why the need for a change and if it will help employees or just make things worse.

One of the main reasons for this change is self-checkout is very cost-efficient. Having a customer do the same work you would normally pay an employee does save the company a lot of money.

One report found that checking someone into their flight at the airport with a cashier costs around $3 dollars. If the customer checks themselves in, it only costs about 14 cents, which is a significant difference.

Another positive is the privacy that customers get when they buy things. If someone gets a personal item or something they might be embarrassed to get, having the self-checkout allows them to keep their purchases private.

Negatives of Self-Checkouts

A lot of customers actually are against self-checkouts. They feel that they are doing all the work and not getting paid for it.

Others find the machine to be difficult to use and cause more problems and takes up more time. Especially the older people who don’t use technology too often may have more problems with the self-checkouts than others.

Oftentimes customers have to ask the employees for help, which is basically like having a cashier anyway. With there being only one or two employees around to help a dozen or more self-checkout stations, it could end up taking more time on customers to get the things they need.

One other negative is that it does put workers out of a job. With the way the economy is going, we need more jobs open for people to live in this world.

With the way things are going, Walmart may be the first to change out cashiers for a self-checkout only system. Which way do you prefer?

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249 comments on “Walmart Store Switches to Self-Checkout Only”

  1. It is hard enough for older folks to shop as it is and then to have to handle it by them selves and then check it out and then still have to bag it all. It is hard enough to pick up a 30# bag of cat and dog feed and most of the time have to get a months worth of supplies because they don’t drive or just don’t have a car.. Doing the self check out is a BURDEN ON US.

  2. I have a sore shoulder and it’s hard on me to lift things and I ask for help, and the help acks like you are really putting them out, the last one i had, didn’t say anything but by her action’s I knew she was MAD. she didn’t help with the bagging either, very rude person. Also I’m 83 years old, I’ll shop where they don’t have selfserve, Sorry Wal-Mart

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